Privacy Policy

55g.com ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of every player who uses our online gaming platform (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use the 55g.com website, mobile application, and related services.

This Privacy Policy is issued in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account or continuing to use the 55g.com Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

If you do not agree with any part of this Privacy Policy, you should discontinue your use of the 55g.com Platform immediately. For questions or concerns about how we handle your personal data, please contact our Data Protection Officer through the details provided in Section 12 of this Policy.

55g.com collects personal data that is necessary to provide you with a safe, secure, and personalised gaming experience. The categories of personal data we collect include the following:

We collect this data directly from you when you register, make a deposit or withdrawal, contact our support team, or interact with the Platform. We may also collect technical data automatically through cookies and similar tracking technologies as described in Section 6 of this Policy.

55g.com uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and maintain your player account on the 55g.com Platform, including processing your registration and verifying your identity and age (21+ requirement).
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Regulatory Compliance: To comply with our obligations under applicable Philippine law, including anti-money laundering (AML) regulations, the Data Privacy Act of 2012, and gaming regulatory requirements.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and deposit limit tools.
• Platform Improvement: To analyse usage patterns and technical performance data to improve the functionality, reliability, and user experience of the 55g.com Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided your consent to receive such communications. You may opt out at any time.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

55g.com processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012 of the Philippines:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your player account, process transactions, and deliver the gaming services you have requested.
• Legal Obligation: Processing is required to comply with our legal obligations under Philippine law, including KYC verification, AML reporting, and regulatory record-keeping requirements.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent as the legal basis for processing — such as for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

55g.com does not sell, rent, or trade your personal data to third parties. We may, however, share your personal data with the following categories of recipients where necessary and lawful:

• Payment Service Providers: We share financial data with payment processors such as GCash, PayMaya, and partner banks (BDO, BPI, Metrobank) solely to facilitate deposits and withdrawals on your behalf.
• Identity Verification Services: We may share identity documents with third-party KYC and age verification service providers to fulfil our regulatory obligations.
• Fraud Prevention & Security Partners: We may share technical and usage data with fraud detection and cybersecurity service providers to protect the integrity of the Platform.
• Regulatory Authorities: We may disclose personal data to the relevant Philippine gaming regulatory authority, the National Privacy Commission, law enforcement agencies, or other government bodies where required by law or court order.
• IT & Infrastructure Providers: We engage trusted third-party service providers for cloud hosting, data storage, and platform infrastructure. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.

All third parties with whom we share personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the specified purpose. We do not permit our third-party service providers to use your personal data for their own marketing or commercial purposes.

55g.com uses cookies and similar tracking technologies to enhance your experience on the Platform, ensure its proper functioning, and gather analytical data to improve our services. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how players use the Platform — such as which pages are visited most frequently and how long sessions last — to help us improve performance and user experience.
• Functional Cookies: These cookies remember your preferences and settings (such as language and display preferences) to provide a more personalised experience on return visits.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, protect your account, and maintain the integrity of the Platform.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 55g.com Platform. We do not use cookies to track your activity across unrelated third-party websites.

55g.com retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard data retention periods are as follows:

• Account Data: Retained for the duration of your active account and for a period of five (5) years following account closure, in accordance with applicable regulatory and record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under Philippine AML regulations.
• KYC & Identity Documents: Retained for the duration of your account and for five (5) years following account closure or the completion of the relevant verification process.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, to facilitate dispute resolution and service improvement.
• Marketing Consent Records: Retained until you withdraw your consent or for three (3) years from the date of consent, whichever is earlier.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures. Where data is anonymised, it may be retained indefinitely for analytical purposes as it can no longer be linked to any individual.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 55g.com:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request its transfer to another data controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data protection rights have been violated.

55g.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 55g.com Platform.
• Encrypted storage of sensitive personal and financial data on access-controlled servers.
• Multi-factor authentication options for player accounts to prevent unauthorised access.
• Regular security audits, vulnerability assessments, and penetration testing of our Platform infrastructure.
• Strict internal access controls — only authorised personnel with a legitimate operational need may access personal data.
• Staff training on data protection obligations and security best practices.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

While 55g.com takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

The 55g.com Platform is strictly intended for adults aged 21 years and above, in accordance with the minimum age requirement for casino-style gambling under applicable Philippine regulations. We do not knowingly collect personal data from individuals under the age of 21.

During the registration process, all applicants are required to confirm that they are at least 21 years of age. 55g.com reserves the right to request government-issued identification to verify age at any time. Any account found to be held by a person under 21 years of age will be immediately closed, all funds will be forfeited, and any personal data collected will be securely deleted.

If you are a parent or guardian and believe that a minor has registered an account on 55g.com or provided us with personal data without your consent, please contact our Data Protection Officer immediately using the contact details in Section 12. We will take prompt action to investigate and, where confirmed, delete the relevant data and close the account.

55g.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of the 55g.com Platform following the effective date of any amendment constitutes your acknowledgment of the updated Privacy Policy.

Where any amendment requires your consent under applicable law, we will seek that consent before the amendment takes effect with respect to your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 55g.com, please contact our Data Protection Officer. We are committed to addressing all data-related enquiries promptly and transparently.

You may reach our Data Protection Officer and customer support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, including Philippine public holidays
• Response Time: We aim to respond to all data subject requests within thirty (30) calendar days of receipt

55g.com is dedicated to maintaining the trust of every player across the Philippines — from Manila and Makati to Cebu, Davao, and Quezon City. Your privacy is not an afterthought; it is a core part of how we operate.